Respect & Inclusion Policy 

At Defiant Hair, we are committed to creating a welcoming, inclusive, and safe environment for everyone who walks through our doors. 

We proudly welcome clients and team members of all genders, gender identities, sexual orientations, races, ethnicities, religions, ages, body types, abilities, and backgrounds. We believe that everyone deserves to be treated with dignity, respect, and kindness. 

Harassment, discrimination, hate speech, misogyny, racism, transphobia, homophobia, bullying, intimidation, or any other behavior that makes our clients or staff feel unsafe will not be tolerated. 

We ask that all guests treat our team, fellow clients, and our space with respect. Likewise, our team is expected to uphold these same standards of professionalism and respect. 

Defiant Hair reserves the right to refuse service or ask any individual to leave if their behavior is disruptive, discriminatory, threatening, abusive, or otherwise inconsistent with our values. 

Our goal is simple: to provide a space where everyone can feel comfortable, respected, and free to be themselves.

Cancellation & Appointment Policy 

We understand that life happens and sometimes schedules change. If you need to cancel or reschedule your appointment, we kindly ask for at least 48 hours' notice whenever possible. 

Appointments canceled with less than 48 hours notice may be subject to a cancellation fee. Our stylists reserve time specifically for each guest, and last minute cancellations often leave us unable to fill that appointment with another client. These fees help compensate our team for the time that was set aside on your behalf. 

We know that emergencies, illness, family situations, and unexpected events occur. We approach these situations with understanding and ask for the same consideration in return. Our policies are intended to address patterns of missed appointments and last minute cancellations, not genuine emergencies. 

Clients who repeatedly cancel, reschedule, or fail to show up for appointments may be required to place a deposit or prepay for future bookings. 

If you are running late, please let us know as soon as possible. Guests arriving more than 10 minutes late may need to have their appointment shortened, rescheduled, or canceled depending on the services booked and our schedule for the day. 

By respecting appointment times, you help us provide the best possible experience for every client and support the livelihood of the professionals who reserve their time for you.

Service & Retail Return Policy 

Salon Services 

At Defiant Hair, your satisfaction is important to us. We take pride in our work and want you to love your hair. 

Because salon services are performed by licensed professionals and involve time, skill, and customized results, we do not offer refunds on services. 

If you are unhappy with your service, please contact us within 7 days of your appointment. We are committed to working with you to find a reasonable solution and will gladly discuss any adjustments that may be needed. Our goal is always to ensure that you leave feeling confident and cared for. 

Hair Products 

Unused and unopened hair care products may be returned within 14 days of purchase with a receipt. 

Due to health and safety regulations, we cannot accept returns or exchanges on products that have been opened, used, tampered with, or damaged after purchase. 

Vintage & Retail Goods 

All vintage, secondhand, and retail merchandise sales are final. 

Due to the unique and one-of-a-kind nature of vintage clothing, accessories, jewelry, home goods, and collectibles, we do not offer refunds, returns, or exchanges on these items. 

We do our best to accurately represent the condition of every item and disclose any notable flaws whenever possible. Please remember that vintage items are pre-owned and may show signs of age, wear, or character consistent with their history. 

We're grateful every time someone chooses to spend their time, trust, and hard-earned money with us. These policies exist to help us create the kind of salon experience we believe everyone deserves. Whether you've been sitting in our chair for years or you're visiting for the very first time, we're committed to making Defiant Hair a place where you can relax, be yourself, and leave feeling like the best version of you. 

Thank you for being part of our community. We can't wait to see you in the salon!